3 service delivery strategies for 2015

first_img 19SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Charles Fagan Charles E. “Chuck” Fagan, III is President and CEO of PSCU, a credit union service organization that leverages the cooperative model to better serve credit unions and their members through … Web: www.pscu.com Details One of my favorite customer service quotes comes from the automotive industry: “If we aren’t customer driven, then our cars and trucks won’t be, either.” In the same vein, whether members will still do business with their credit unions in 2015 and beyond has a lot to do with how credit unions set out to serve them.Members want to be served how they want to be served, and credit unions must meet those desires—which will likely be different by generation and by member. The goal for credit unions is to move repetitive, information-based transactions to online channels and have member needs related to life events (such as buying a home or saving for a child’s college education) served in the more expensive physical locations. There’s no magic formula for this, but it’s time to head in that direction.As you think about the new year—and the next five—consider taking the following three steps to get on the best possible path for member service delivery.Set up an executive- or board-level committee to spearhead knowledge and next steps in this arena.Stan Moeckli, CCE, president/CEO of $148 million Electro Savings Credit Union in St. Louis, told me recently about something I think needs to become an accepted best practice. Electro Savings CU put together a board-level committee to review the latest in service delivery, including possible fee structures; compare the CU’s offerings with market trends; and make recommendations to the CU’s board next spring. (To help in applying this idea, the charter for Electro Savings CU’s committee is available to CUES Members in CUES Members Share. Members can get password help by emailing [email protected])Look at what leaders in member service delivery are doing. It was my pleasure earlier this year to visit the “Inspiration Branch” of $2 billion Summit Credit Union, Madison Wis. President/CEO Kim Sponem is a CUES member and a member of our board. If you’re at this Summit CU location to talk about a loan for a special trip, you might head to the left side where you can make your plans in a room with airplane seats. Next door to that is a setting that feels like home, where members interested in taking out a mortgage might want to have their conversation with CU staffers. Next to that is a white building with big columns symbolic of a university, a place where members can talk about student loans or saving for college. You get the idea about just how cool service delivery feels when you’re in this branch. Notably, there isn’t a teller line at this location. Instead, there are half a dozen universal agents at a circular desk in the middle, all trained and ready to help you do whatever you want to do.Learn, learn learn.The service delivery landscape will continue to change and evolve. To keep up, look to periodicals and expert presenters for ideas that may become actionable. For example, you might want to read“Best Thing Since Sliced Bread?” about interactive teller machines from the December issue of our CU Management magazine. Or, you may find value in attending CUES School of Product and Channel Management in April, or the new CUES School of Payments in May, both in Chicago.And don’t think learning is just for members of the C-suite. CUES knows for sure that front-line branch staff need to be top member service providers. It’s a huge but key responsibility to ensure that your stars who interact with members every day have opportunities to grow and evolve their roles. That way, they can be of ever-better service to your members—and therefore to your organization. We’ll be here to help.Charles E. “Chuck” Fagan, III, is president/CEO of the Credit Union Executives Society, an individual membership association based in Madison, Wis. Before joining CUES in January 2013, Fagan served as executive vice president of PSCU’s national sales and client relationship teams and helped pioneer the company’s role in bringing emerging payments technologies to its member-owner credit unions. Previously, he held positions at Electronic Data Systems and Virginia Credit Union. Fagan earned a BSBA in finance from Longwood University in Farmville, Va. He and his wife, Kathy, have two daughters.last_img read more

La Liga’s coronavirus plan: UCL on weekends, four games every ten days

first_img Loading… Read Also: Fans tip Pulev to ‘crush’ Joshua after watching Bulgarian training video He told Spanish radio outlet Cadena Cope: “We’re working on that other virus which is seeing what happens with our contracts around the world. “We have a very important week ahead. “We have 100 different obligations with 100 operators around the world and, if there’s no broadcasting, there’s no earning. FacebookTwitterWhatsAppEmail分享 Champions League games would be played on Saturday’s under LaLiga’s plan to tackle the impact of coronoavirus. And teams still competing in Europe would play up to four games in ten days, according to LaLiga president Javier Tebas. LaLiga president Javier Tebas has outlined plans that will see Champions League played on Saturdays Spanish football – like many major European leagues – is suspended until April 4. But Tebas is still hopeful of finishing the season in time to play the Champions League final on June 27 and the Europa League final three days earlier on June 24. He told Spanish outlet Mundo Deportivo the biggest teams would have to cram games in the most but the plan even allows for a short pre-season. Under Tebas’ strategy, LaLiga would commence on April 16 to allow for a “short 15-day pre-season” from April 1. Champions League fixtures would take place on Saturday’s and LaLiga fixtures would be shifted from their usual Saturday and Sunday slots to Monday nights. Promoted ContentCouples Who Celebrated Their Union In A Unique, Unforgettable Way6 Interesting Ways To Make Money With A Drone7 Of The Wealthiest Universities In The World8 Things That Will Happen If An Asteroid Hits EarthThese Are The Best Stargazing Locations You Can Find On EarthWhich Country Is The Most Romantic In The World?The 10 Biggest Historical Mysteries That Can’t Be Solved5 Of The World’s Most Unique Theme ParksWorld’s Most Delicious Foods17 Astonishingly Beautiful Cave ChurchesThe Best Cars Of All TimeA Hurricane Can Be As Powerful As 10 Atomic Bombs Spanish football regulations require at least 48 hours between games to allow players to rest so these new plans would push players to the limit. But LaLiga clubs are likely to be keen on the measures as they will reportedly miss out on £456million in TV revenue if the season is not completed. Tebas is particularly eager for the season to be finished as he explained to Spanish radio on Monday.last_img read more

Lorina E. Krieger, 95

first_imgLorina E. Krieger, 95, Greensburg, passed away on Saturday, August 24, 2019 at the Aspen Place Health Campus in Greensburg. Born, March 26, 1924 in Millhousen, Indiana, she was the daughter of Joseph and Frances (Thewes) Schoettmer.  Lorina was a member of the St. Lawrence Ladies Auxiliary and the St. Mary’s Catholic Church. She was married to John F. Krieger on October 12, 1948 and he preceded her in death on June 3, 2004. She is survived by two sons, Ronald (Sharon) Krieger, Greensburg, David J. (Cindy) Krieger, Scipio; one brother, Robert J. Schoettmer, Greensburg; one sister, Dorothy Redelman, Greensburg; three grandchildren, Mark Krieger, Clint (Karen) Krieger, John (Chantil) Krieger; seven great grandchildren. She was preceded in death by her parents, husband; two sons, Dale E. Krieger, Michael J. Krieger; six brothers, Leonard, Raymond, Alfred, Lawrence, Edward, and Anthony Schoettmer; one sister, Marie Herbert. Family and friends will gather at 3:30 p.m. on Thursday at the funeral home to pray the rosary.   Visitation will follow until 7:00 p.m. at the Porter-Oliger-Pearson Funeral Home in Greensburg.   The family will also receive friends from 9:00 a.m. until the funeral mass at 10:00 a.m. on Friday, August 30, 2019 at the St. Mary’s Catholic Church in Greensburg with Rev. John Meyer officiating. Interment will be held in the St. Mary’s Catholic Cemetery in Greensburg. Memorials may be made to the St. Mary’s Catholic Church Building Fund. Online condolences can be made to the family at www.popfuneralhome.comlast_img read more

Other Sports Apurvi Chandela claim world number one position in 10m air rifle

first_imgApurvi Chandela claim world number one position in 10m air rifle.Abhishek Verma has reached world number three in 10m Air Pistol category.Anjum Moudgil rose to number two position.  “World Number 1 Touched a milestone in my shooting career today,” Chandela wrote on her twitter handle.While the 26-year-old Chandela has already booked a Tokyo Olympics berth, she narrowly missed out on a medal, finishing fourth with a total score of 207.8, at the recently-concluded ISSF World Cup in Beijing.Meanwhile, Moudgil attained the world number two rank in 10m Air Rifle after her mixed team gold at the ISSF World Cup in Beijing. Manu Bhaker is the world number 10 in 25m pistol women category.Among men, Divyansh Singh Panwar’s World Cup exploits in Beijing helped him reach world number four spot in 10m air rifle category. Divyansh won two gold medals at Beijing — 10m air rifle and 10m air rifle mixed team – and also secured his quota at the 2020 Tokyo Olympics.Abhishek Verma, who also won a gold in Beijing, has reached world number three in 10m Air Pistol category. India’s teen sensation Saurabh Chaudhary was not far away at world number 6. Anish Bhanwala, another of India’s talented young shooter, secured the 10th spot in 25m Rapid Fire Pistol category.(Inputs: PTI) highlights For all the Latest Sports News News, Other Sports News, Download News Nation Android and iOS Mobile Apps. New Delhi: Indian shooting ace Apurvi Chandela on Wednesday attained the world number one position in the women’s 10m air rifle event while compatriot Anjum Moudgil rose to number two after consistent performances in past years. The rifle ace from Jaipur is among the five Indian shooters to have already secured 2020 Olympics quotas for the country.Chandela shot a world record score of 252.9 to clinch gold at the International Shooting Sport Federation (ISSF) World Cup in February. She is a gold medallist at the 2014 Glasgow Commonwealth Game and a bronze winner in the next edition at Gold Coast.In the 2018 Asian Games, Chandela had won a bronze medal in the 10m mixed rifle event.The shooter took to twitter to share her joy on achieving the feat.last_img read more